Thursday, May 25, 2006
Metrics == BAD?
"...Metrics and ROI are closely related and subject to many of the same fallacies.
I think that this "management by spreadsheet"... is in many cases a defense against unwanted ideas. If managers don't want something to happen they can ask for ROI calculations and dispute them ’till the cows come home.
If they do want something to happen (like corporate jets), they can simply do it without demanding ROI analysis. Thus metrics become a tool for defending the status quo and any preconceived notions management may have."
From the comments of The Problem with metrics on Positive Sharing
I don't think metrics have to be bad. There's just so much bad management going around and metrics are misused for "management by spreadsheet". I think good management is like good news; you never hear about it.